How can we help you?
We're here to help. Choose your preferred way to reach us or browse the FAQ below.
Frequently Asked Questions
How does the trial work?
+When you first launch the app, you automatically get 14 days of full access (Premium) for free. After that, the app switches to the Free version or you can activate a subscription.
What does BYOK support mean?
+You can connect your own API keys for AI (OpenAI, Anthropic). In that case, you don't use our daily limits and pay directly to the model provider for what you use.
Can I upgrade my plan later?
+Yes, you can change your subscription level at any time directly in the app settings in your profile.
Is my data secure?
+Absolutely. We use AES-256 encryption and your data is stored in a secure vault that only you can access.
Do I need an internet connection?
+Axivor works offline for most features. AI features require connection unless you use local models (coming soon).
Average Response Time
We typically respond within 24 hours. Premium users get priority support.